If you have any queries about your membership that are not answered below, please contact the KAL Contact Centre team on contact.centre@kal.org.uk 

Existing Members

Existing membership with KAL

I already have an existing membership with KAL, can I move to the new rate?

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Annual membership customers

I am an annual KAL fitness membership paying customer and want to move to this rate, can I get a refund and re-join?

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New members

Where to join

Where can I join on this membership? Is it available online?

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Membership criteria

What are the criteria to join on a University of Huddersfield, ActiveHud membership?

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General Information

Centres

Which centres can I use?

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Centre entry

Do I use the same card to swipe into the University gym and KAL gym?

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Staff membership

Is this just for students or can staff join?

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Flexi card

Does this membership include the Flexi card benefits?

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Cancelling your membership

Leaving the University

What happens if/when I leave the University?

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Cancellations

How do I cancel my membership?

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Leaving University soon

Can I join on this membership if I am leaving the University in, for example, 2 months?

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Freezing

Freeze your membership

Can I freeze my membership?

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Booking after unfreezing

I have now unfrozen my membership and it will be active in 7 days; can I book an activity in the meantime?

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Payments

Contract

Is the membership a month-tomonth agreement or a contract?

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Annual payments

Can you pay annually for this membership?

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Non-UK bank accounts

I don't have a UK bank account, so I cannot take up this offer; is there an alternative for me?

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Debt payments

I am in debt, how do I pay this?

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Changing bank details

I want to change my bank details, how do I do this?

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Bookings

KAL app

How do I download the KAL app?

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Guidelines for booking

What are the guidelines for bookings?

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Group fitness bookings

How do I make bookings for group fitness classes?

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Cancel or amend class booking

How do I cancel or amend a group fitness class booking?

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Advanced bookings

How many days in advance can I book?

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Your KAL

Do I have to pay extra for Your KAL?

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